{"id":5156,"date":"2022-01-17T07:54:00","date_gmt":"2022-01-17T07:54:00","guid":{"rendered":"https:\/\/www.itvt.de\/en\/?p=5156"},"modified":"2026-02-16T10:09:33","modified_gmt":"2026-02-16T10:09:33","slug":"customer-life-cycle-pitfall","status":"publish","type":"post","link":"https:\/\/staging.itvt.de\/en\/customer-life-cycle-pitfall\/","title":{"rendered":"Customer life cycle pitfall"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5156\" class=\"elementor elementor-5156\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5403e67 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5403e67\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17a8887\" data-id=\"17a8887\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-397ffa0 elementor-widget elementor-widget-heading\" data-id=\"397ffa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Targeted prevention of customer churn<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a60a54b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a60a54b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5b37c6\" data-id=\"a5b37c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5242e74 elementor-widget elementor-widget-text-editor\" data-id=\"5242e74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Losing customers is part of daily life in companies. It is important all the more to counteract this so-called customer churn in advance. Sectors such as telecommunications providers, companies with a strong focus on consumer customers and industrial companies often suffer particularly from a rapid loss of customers.<\/p><p>Investigations always show the same reasons for customer loss:<\/p><ul><li>Employee behavior and lack of customer care due to changing or non-existent contact persons<br \/><br \/><\/li><li>Lack of transparency in the design of price\/ performance ratios<br \/><br \/><\/li><li>Increased waiting and processing times<br \/><br \/><\/li><li>Poor problem-solving skills<\/li><\/ul><p>The customer life cycle from acquisition to ongoing support is simply not taken into account. Precious capital is often wasted due to a lack of resources and time.<\/p><p>To counteract this, you need an understanding of the topic of customer loyalty. Systems such as Customer Relationship Management (CRM) from Microsoft Dynamics365 have a supporting effect here.<\/p><p>By integrating the appropriate software, automating the collection of data and its integrated evaluation, it is possible to establish effective migration management in a resource-saving manner and to retain customers in the long term.<\/p><p>Do you have questions about the services and consulting offers of the ITVT Group? Here you can find our contacts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p><strong style=\"color:#FE5A0E\">Article<\/strong><\/p>\n<p>Targeted prevention of customer churn<br \/>\nLosing customers is part of daily life in companies. It is important all the more to counteract this so-called customer churn in advance. Sectors such as telecommunications providers, companies with a strong focus on consumer customers and industrial companies often suffer particularly from a rapid loss of customers.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-5156","post","type-post","status-publish","format-standard","hentry","category-blog"],"acf":{"dl_description":"","dl_pinterest_image":"","dl_hashtags":""},"_links":{"self":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts\/5156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/comments?post=5156"}],"version-history":[{"count":4,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts\/5156\/revisions"}],"predecessor-version":[{"id":12650,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts\/5156\/revisions\/12650"}],"wp:attachment":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/media?parent=5156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/categories?post=5156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/tags?post=5156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}