{"id":10087,"date":"2024-11-25T06:23:00","date_gmt":"2024-11-25T06:23:00","guid":{"rendered":"https:\/\/staging.itvt.de\/en\/?p=10087"},"modified":"2026-02-12T16:39:00","modified_gmt":"2026-02-12T16:39:00","slug":"ai-in-customer-service-with-microsoft-live-in-munich","status":"publish","type":"post","link":"https:\/\/staging.itvt.de\/en\/ai-in-customer-service-with-microsoft-live-in-munich\/","title":{"rendered":"AI in Customer Service with Microsoft: Live in Munich"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10087\" class=\"elementor elementor-10087\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2792c4ac elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2792c4ac\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e330fd1\" data-id=\"1e330fd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c14c16a elementor-widget elementor-widget-heading\" data-id=\"1c14c16a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">AI in Customer Service with Microsoft: Live in Munich<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed79f2e elementor-widget elementor-widget-text-editor\" data-id=\"7ed79f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\"><span style=\"color: #ffffff\">Highlights from our Roadshow<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1376ef9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1376ef9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38c08445\" data-id=\"38c08445\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-716e3d09 elementor-widget elementor-widget-text-editor\" data-id=\"716e3d09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer service is undergoing a profound transformation as AI and digitalization continues to change the way we work, fostering deeper customer interactions and driving higher revenue.<\/p><p>At our recent roadshow with Microsoft at their Munich office, we explored AI\u2019s growing impact on the business landscape, showcasing innovative use cases where companies are leveraging AI for remarkable results.<\/p><p>With insights from expert speakers, the event provided attendees with a fresh perspective on AI-driven customer service and the transformative potential that digital platforms like Dynamics 365 have for companies aiming to accelerate growth.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d5febcf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d5febcf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d4f0d39\" data-id=\"3d4f0d39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f01a98e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f01a98e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #005a80;\"><strong>Notable Highlights<\/strong><\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span lang=\"DE-DE\" xml:lang=\"DE-DE\" data-contrast=\"auto\">We explored the current landscape of AI technology, covering various available tools and systems, with brief overviews of their functionalities and intended applications. The session also included a short workshop on how to leverage these tools for personal use.\u00a0<\/span>\u00a0<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span lang=\"EN-US\">We examined the transformation underway in customer service due to digital platforms like Dynamics and the emerging impact of AI solutions such as Customer Service Copilot on this field<\/span>.\u00a0\u00a0<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><span lang=\"EN-US\">The event also featured several workshops focused on the practical, work-oriented<br \/>applications of Copilot, highlighting its diverse use cases within Dynamics 365<br \/>and Business Central<\/span>.<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span lang=\"EN-US\">Take a look at the agenda for the day to get the full picture of what we got up to!<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d48cdca\" data-id=\"1d48cdca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-468fa482 elementor-widget elementor-widget-image-gallery\" data-id=\"468fa482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-10087 gallery-columns-2 gallery-size-large'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"468fa482\" data-elementor-lightbox-title=\"Image-3.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAwOTEsInVybCI6Imh0dHBzOlwvXC9zdGFnaW5nLml0dnQuZGVcL2VuXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNFwvSW1hZ2UtMy5qcGciLCJzbGlkZXNob3ciOiI0NjhmYTQ4MiJ9\" href='https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/Image-3.jpg'><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/Image-3.jpg\" class=\"attachment-large size-large\" alt=\"The photo shows eight people standing in a row inside what appears to be a Microsoft office or event space. Behind them is a large &quot;Microsoft&quot; logo on a wooden wall with a colorful Microsoft window symbol above the name. 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https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0065-1536x1152.jpeg 1536w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0065-24x18.jpeg 24w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0065-36x27.jpeg 36w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0065-48x36.jpeg 48w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0065.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"468fa482\" data-elementor-lightbox-title=\"IMG_0067.jpeg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAwOTMsInVybCI6Imh0dHBzOlwvXC9zdGFnaW5nLml0dnQuZGVcL2VuXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNFwvSU1HXzAwNjcuanBlZyIsInNsaWRlc2hvdyI6IjQ2OGZhNDgyIn0%3D\" href='https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067.jpeg'><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-1024x768.jpeg\" class=\"attachment-large size-large\" alt=\"Business presentation in a conference room with attendees seated and a presenter speaking at a podium\" srcset=\"https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-1024x768.jpeg 1024w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-300x225.jpeg 300w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-768x576.jpeg 768w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-1536x1152.jpeg 1536w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-24x18.jpeg 24w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-36x27.jpeg 36w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067-48x36.jpeg 48w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0067.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"468fa482\" data-elementor-lightbox-title=\"IMG_0076-1.jpeg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAwOTQsInVybCI6Imh0dHBzOlwvXC9zdGFnaW5nLml0dnQuZGVcL2VuXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNFwvSU1HXzAwNzYtMS5qcGVnIiwic2xpZGVzaG93IjoiNDY4ZmE0ODIifQ%3D%3D\" href='https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1.jpeg'><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-1024x768.jpeg\" class=\"attachment-large size-large\" alt=\"Business presentation in a conference room with attendees seated and a presenter speaking at a podium\" srcset=\"https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-1024x768.jpeg 1024w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-300x225.jpeg 300w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-768x576.jpeg 768w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-1536x1152.jpeg 1536w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-24x18.jpeg 24w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-36x27.jpeg 36w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1-48x36.jpeg 48w, https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/04\/IMG_0076-1.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12d89e6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12d89e6a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e8921f5\" data-id=\"5e8921f5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a11ca64 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4a11ca64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.itvt.de\/en\/wp-content\/uploads\/2025\/12\/20241105-Roadshow-Agenda-Munchen-Outlined_V2_compressed.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Munich Agenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-278a1266 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"278a1266\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4971c57a\" data-id=\"4971c57a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5735f6f6 elementor-widget elementor-widget-heading\" data-id=\"5735f6f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exclusive Discount for Roadshow Attendees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-324c10c7 elementor-widget elementor-widget-text-editor\" data-id=\"324c10c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" style=\"text-align: center\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\"><span style=\"color: #005a80;font-size: 25px\">ITVT AI Experience Center<\/span><\/h2><p>Roadshow attendees get an exclusive discount for our ITVT AI Experience Center, a hands-on experience of AI applications through an onsite workshop.<\/p><p><span data-contrast=\"none\">In just one day, you will learn what is behind applications such as Microsoft Copilot and Business Apps and how you can use them &#8211; by trying them out directly on site. In partnership with Microsoft, we provide you with these possibilities and the technologies to try out for yourself &#8211; no software licenses needed!<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-405f0e5e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"405f0e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.itvt.de\/en\/itvt-ai-experience-center\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p><strong style=\"color:#FE5A0E\">In-Person<\/strong> <\/br><\/br><br \/>\nCustomer service is undergoing a profound transformation as AI and digitalization continues to change the way we work, fostering deeper customer interactions and driving higher revenue.  <\/p>\n","protected":false},"author":1,"featured_media":10088,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[23,24],"class_list":["post-10087","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","tag-commercial","tag-informational"],"acf":{"dl_description":"","dl_pinterest_image":"","dl_hashtags":""},"_links":{"self":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts\/10087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/comments?post=10087"}],"version-history":[{"count":39,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts\/10087\/revisions"}],"predecessor-version":[{"id":14834,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/posts\/10087\/revisions\/14834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/media\/10088"}],"wp:attachment":[{"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/media?parent=10087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/categories?post=10087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.itvt.de\/en\/wp-json\/wp\/v2\/tags?post=10087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}